FREE delivery for all orders over £50
£4.99 for all orders up to £50
Allow up to 5 working days after your order has been despatched,but in many cases you will receive your order sooner.
Despatch is within 24 hours of placing your order,or on the next working day if placed on a weekend or bank holiday.
Deliveries will be made Monday to Friday, not including Bank Holidays.
Non Mainland UK
Deliveries may incur a sur charge and may take slightly longer to deliver.Please contact us for details.
Rest of World
Please contact us before placing your order for delivery costs and timelines.
Carriers and Tracking
Smaller orders are delivered by Royal Mail. Larger parcels are delivered by reputable couriers.
We track all orders, so we know when they have arrived safely.
All deliveries require a signature.
Assisting Successful Delivery
If you are unlikely to be at home to accept your delivery why not ask us to deliver to a work or other address, when completing delivery details when you order.
If Royal Mail has been unable to deliver your parcel they will leave you a card offering to re- deliver or you may prefer to collect it from a local depot . Couriers will normally try 2 further delivery attempts or again you may prefer to collect from their depot.
If your order does not arrive
If you have received a confirmation e mail to say your order has been despatched and it hasn’t arrived within the expected time period please contact us by e mail or phone.
We want you to be delighted with your purchase, but should you not be completely satisfied, please let us know following the procedures below, so we can arrange a prompt replacement or refund.
It is important that in all circumstances you do not return items before contacting us first.
Damaged or Faulty Items
If in the unfortunate event items delivered to you are damaged, broken or faulty please inform us in writing, by e mail within 48 hours of inspecting your goods. For damaged or defective items a full refund will be made including the return postage costs incurred. If a replacement item is requested, postage will not be charged for the replacement goods.
If you simply change your mind or wish to return the items for any other reason please inform us as soon as possible in writing, by e mail, but strictly within 7 days of receipt of your goods. Please let us know the reason the goods are unwanted and we will then ask you to return the items to us.Postage charges for returning unwanted items are paid by the customer. If a replacement is requested delivery costs of the replacement items will be charged.If your original order had an offer of free delivery applied, return postage costs of unwanted items must be paid by the customer.
All returns should reach us within 14 days of informing us you wish to return them.
When returning goods to us, unless otherwise instructed you are required to use Royal Mail Standard Parcel Service.
Unwanted items must be returned un-used and in perfect condition. In all circumstances you must return the goods in their original packaging, i.e. presentation boxes, bags, labels .You must accompany the items with a copy of your invoice or a note stating your name, address, email address, contact telephone number, order number, the reason for the return and what refund/exchange you require.All items returned must be adequately packed for protection in transit. If damages occur in transit to us due to inadequate protection this may result in the grounds for refunding being deemed to be void.We will consider the overall condition of the product being returned when agreeing a refund.
If you are returning faulty or damaged goods,you must also include the receipt or a copy of the postage paid to return the items.
We strongly suggest you get a Proof of Posting receipt from the Post Office when you send an item back.Proof of posting may be required should an item be lost in transit. Neither refunds nor replacements can be made until such proof is provided.
As soon as we receive your goods we will process your request for a replacement or refund. Refunds will be made promptly after an agreement to refund has been made, but in any case will be made within 30 days.We will notify you via email as soon as your request has been processed.
All refunds are applied to the credit/debit card used to make the original purchase unless otherwise notified.
If you have requested a replacement item of a lower value than the returned goods, a refund of the difference will be credited back to the card used to pay for the original order. We will let you know as soon as the refund has been processed. If you have requested replacements of a higher value, any difference due will be charged to the card used to pay for the original order.
When we have received your order you will receive e mail confirmation from us. You will receive a further e mail to let you know goods have been dispatched. Should you wish to cancel your order please let us know as soon as possible by phone or e mail. After notification we will cancel your order and make arrangements to make a prompt refund. If your items have already been dispatched you will need to follow our returns procedure.
TIPS TO HELP AVOID RETURNS
We don’t want our customers to face the disappointment and inconvenience of handling unwanted parcels and so we have put together some tips that may help to reduce the need for returns. Tips to help avoid returns
Table Treasure will not refund delivery costs or pay additional delivery charges if an order has not been delivered because the customer has failed to respond to carrier's delivery card messages, have failed to respond to attempts by Table Treasure to contact them by phone or e mail or customers who have not stated specific delivery requirments that may result in non delivery.
We accept the following credit or debit cards : MasterCard, Maestro, Visa, Delta, Visa Electron.
Upon purchasing through our website you will be directed to the Sage Pay secure website, who will process the payment, your card payment details will not be stored on our system. SagePay is a PCI DSS (Payment Card Industry Data Security Standards) certified and a trusted payment processor. Sage Pay conforms to the highest security standards available to online businesses.
All goods sold by Table Treasure remain the property of Table Treasure until full payment has been received. Goods will only be despatched once full payment has cleared.